Shipping policy

At TSi, we are committed to providing fast and reliable shipping services for your business needs. Please read the details of our shipping policy below.

1. Order Processing Time
All orders are processed within 1 to 3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing times may be delayed. We will notify you if there is any significant delay.

2. Shipping Methods and Delivery Times
We offer several shipping options to suit your needs:

  • Standard Shipping: 3 to 7 business days.
  • Express Shipping: 1 to 3 business days.

Delivery times are estimates and may vary based on your location and shipping conditions. TOMSAAS INNOVATION cannot be held responsible for delays caused by external circumstances, such as logistical disruptions or customs.

3. Shipping Fees
Shipping fees are calculated at checkout and depend on the chosen shipping option, as well as the weight and volume of the products. Additional fees may apply for large or special orders, which will be communicated before order confirmation.

4. Domestic and International Shipping
We mainly ship within mainland France. For deliveries to other EU countries or internationally, please refer to our shipping calculator at checkout or contact us via our contact page for more information.

5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order status through the provided link.

6. Delivery Issues

  • Incorrect Address: Ensure your delivery address is correct and complete. TOMSAAS INNOVATION is not responsible for packages delivered to incorrect addresses provided by the buyer.
  • Lost Package: If your package has not arrived within the estimated time, please contact us. We will assist in locating your package.
  • Damaged Package: If your order arrives damaged, please take photos and contact us immediately for assistance.

7. Customs, Duties, and Taxes
For orders shipped outside the EU, customs fees or taxes may apply. These fees are the buyer's responsibility. Please check with your local customs office for more information.

8. Return Shipping
If an item is returned due to an incorrect address or refusal at delivery, reshipment fees may apply. For more details, please refer to our return policy.

For questions about our shipping policy, please contact us via our contact page.